Last Updated: 19 June 2025
The following Terms and Conditions (T&Cs) govern the contractual relationship between fyntheravyn.com (hereinafter “Provider”) and its clients (hereinafter “Client”) in connection with the provision of investment advisory services. Please read these T&Cs carefully before engaging our services.
These T&Cs apply to all investment advisory and financial planning services provided by the Provider to Clients. They apply to both individual consumers and businesses, unless explicitly stated otherwise. Any conflicting or supplementary terms proposed by the Client will not form part of the contract unless the Provider expressly agrees to their inclusion in writing.
These T&Cs apply to all contracts concluded via the website www.fyntheravyn.com, email, telephone, or in person.
The contractual partner for all services is:
fyntheravyn.com
Email: info@fyntheravyn.com
Telephone: +60195567788
The Provider offers professional investment advisory services in the form of hourly consultations. These services include, but are not limited to, analyzing investment strategies, market trends, risk assessments, and developing personalized financial plans. The specific scope of the advisory services will be agreed upon individually with the Client and documented in writing.
The advisory services are provided to the best of the Provider’s knowledge and expertise. The Provider emphasizes that recommended strategies do not guarantee financial success or profits, as investment decisions inherently involve risks.
The advisory services will be provided as agreed, via telephone, video conferencing, or in-person meetings. The Provider reserves the right to adjust the mode of delivery at its discretion, provided the quality of the advisory services is not compromised. The Client will be informed promptly of any changes to the delivery method.
The presentation of services on the Provider’s website does not constitute a legally binding offer but an invitation to the Client to submit an offer. A contract is formed when the Client submits a booking request (e.g., via an online form, email, or telephone) and the Provider confirms this request in writing or electronically.
The Client is obligated to provide truthful and complete information during the booking process. Incorrect or incomplete information may lead to the rejection of the contract. All agreements, including the scope of services and fees, will be documented in writing.
The fees for advisory services range from MYR 500 to MYR 2,500 per hour, depending on the complexity of the consultation. The exact fee will be agreed upon with the Client prior to contract conclusion and specified in the booking confirmation. All prices are subject to applicable taxes, such as the Malaysian Service Tax (SST).
Invoices are issued based on the actual hours of consultation provided, with partial hours billed in quarter-hour increments. Invoices are issued after the service is rendered and are payable within 14 days of the invoice date via bank transfer to the designated account without deductions.
In case of late payment, default interest will be charged at a rate of 9% above the base interest rate. The Provider reserves the right to charge reasonable reminder fees. The Client may only withhold or offset payments if their counterclaim is undisputed or legally established.
The Client may cancel scheduled consultations free of charge up to 24 hours before the appointment. Cancellations must be made in writing (via email to info@fyntheravyn.com). For cancellations received less than 24 hours before the appointment or in case of no-show, 50% of the agreed fee will be charged.
The Provider reserves the right to reschedule appointments for significant reasons (e.g., illness, technical issues, or force majeure). The Client will be notified promptly, and a replacement appointment will be offered as soon as possible. The Provider is not liable for any disadvantages arising from such rescheduling.
The Provider’s advisory services are provided to the best of its knowledge and expertise. Liability for investment decisions made by the Client based on the advice, as well as their financial, legal, or tax consequences, is excluded. All investments are made at the Client’s own risk.
The Provider’s liability is limited to cases of intentional misconduct or gross negligence. For slight negligence, the Provider is liable only for breaches of essential contractual obligations, and liability is limited to typically foreseeable damages. Liability for indirect damages, lost profits, or consequential damages is excluded. Liability for damages resulting from injury to life, body, or health remains unaffected.
The Provider and the Client agree to treat all confidential information obtained during the consultation (e.g., financial data, personal details, or business strategies) as strictly confidential and not disclose it to third parties. This obligation persists beyond the termination of the business relationship.
The Provider implements technical and organizational measures to ensure data confidentiality, as outlined in our Privacy Policy.
All materials provided during the consultation, including analyses, reports, or other documents, remain the intellectual property of the Provider. The Client receives a non-exclusive, non-transferable right to use these materials for personal purposes within the scope of the consultation. Sharing, reproducing, or publishing these materials without the Provider’s express written consent is prohibited.
If the Client is a consumer, they have a statutory right of withdrawal. The Client may withdraw from the contract within 14 days without stating reasons. The withdrawal period begins on the date of contract conclusion.
To exercise the right of withdrawal, the Client must notify the Provider (fyntheravyn.com, Email: info@fyntheravyn.com) with a clear statement (e.g., via email or letter). A sample withdrawal form is available on our website.
The right of withdrawal expires if the advisory service has been fully provided with the Client’s express consent before the withdrawal period ends.
The contract for advisory services ends upon completion of the agreed services, unless ongoing consultation has been agreed. For ongoing advisory contracts, the minimum term is one month, with automatic renewal for an additional month unless terminated with two weeks’ notice before the end of the month.
The right to extraordinary termination for significant reasons remains unaffected. Terminations must be made in writing (via email or letter).
The Client agrees to:
The Provider is not responsible for any disadvantages arising from incomplete or inaccurate information provided by the Client.
The Provider processes the Client’s personal data solely for the purpose of fulfilling the contract and in compliance with applicable data protection laws, including Malaysia’s Personal Data Protection Act 2010 (PDPA). Further details on data processing and the Client’s rights are available in our Privacy Policy.
If you are dissatisfied with our services, please contact our customer support:
Email: info@fyntheravyn.com
Telephone: +60195567788
We will address your complaint promptly and respond within 14 days. Consumers may also contact the Consumer Protection Tribunal in Malaysia or use the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr. However, the Provider is not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.
The laws of Malaysia apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers residing outside Malaysia, mandatory protective provisions of their country of residence may take precedence.
The place of jurisdiction for all disputes arising from or in connection with this contract is Kuala Lumpur, Malaysia, if the Client is a merchant, a legal entity under public law, or a special fund under public law. For consumers, the statutory place of jurisdiction applies.
If any provision of these T&Cs is or becomes invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision will be replaced by a provision that most closely reflects the economic purpose of the original provision.
The Provider reserves the right to amend these T&Cs with effect for the future. Amendments will be communicated to the Client at least four weeks before they take effect, via email or on the website. The amendments are deemed accepted unless the Client objects within four weeks of notification. In case of objection, the Provider reserves the right to terminate the contract.
For questions, comments, or complaints, please contact us at:
fyntheravyn.com
Email: info@fyntheravyn.com
Telephone: +60195567788